When my scribe reaches a specific point when I play it crashes. I have tried the trouble shooting described in here, but nothing seems to work. The problem occurs, when I use a lot of text and a little zoom.
Can anyone help?
My scribe is available online and is called frivilligjob.dk and is also attached in this post
Thank you for your help :) I found out that there is a version 2.0 to the program. I upgraded and the new version seems to handle my VideoScribe very good.
If I experience future problems in 2.0 I will make sure to give your suggestions a try :)
The 10 minute video I've been working on will not let me work on it past 8 minutes.
When the problem first occurred it stopped after it loaded 16% (I'm on a mac and it just spins and spins) I have to force quit to get out of it.
But now, as soon as I open it up, it is spinning. I only have 2 minutes to go I am so frustrated. Please help me.
Sorry you're scribe is not loading.
There could be a number of reasons for this and it is not down to the length as suggested but most likely down to how much memory is being used.
There are ways to reduce the memory although I'm not going to assume this is the situation you are in.
If you can save a copy of your scribe to the online directory (cloud icon), we can take a look at this.
Please can you raise a new support ticket with the name of the scribe once it is stored online and the details of your problem, we will be able to investigate.
Here is the direct
link to log a ticket