Hi there,

We've recently purchased a VideoScribe lifetime license but have been unable to log in to VideoScribe Desktop. After the initial credentials were failing, I changed my password  successfully, and these same details are allowing me to log into the VideoScribe site without an issue, but any time I try to use them with the Desktop client I get an 'Invalid Username/Password Combination' message. I've tried numerous permutations of capital letters, etc but to no avail. We have a working internet connection so I can't see why it wouldn't be communicating with the Sparkol server either.

Help desperately needed - Thank you!

 Hi,

from this previous thread: login problems

2) Some special characters (*^$- etc.) in your password may work on the WEBSITE but may cause your password to FAIL when logging into videoscribe SOFTWARE. Letters and numbers should work in all instances. You can change your password on your profile page: https://my.sparkol.com/profile

3) If you are a free trial user and you have changed your email address since you joined, that may prevent you from signing in. You can log into the website and change it back.

5) If you have more than one account, make sure you are using the correct email with the correct password. If you have made multiple accounts, make sure you are using the upgraded one to log in.

If none of those tips help, customer support my be able to look for other issues.

-Mike (videoscribe user)

Thanks for your response. There are no special characters in my password, but I do have an apostrophe in my name - I've changed the e-mail address associated with my account (it works with or without an apostrophe) and that seems to have done the trick! Much obliged!