This is my problem and I tried this: "If the sound plays in preview mode but not in your rendered video, try using "save as a NEW COPY and close" (the save icon with two diskettes) to rename your scribe and save it as a new copy with a different name. Then open it and render it again to see if that solves the problem. That process can resolve a variety of rendering problems sometimes."
BTW, when I open the new scribe, it does not have the voiceover anymore. So, if I export the MP3 file again I end up going in a vicious circle.
Try the other suggestions (especially number 4) or provide more information please:
4) If you import an MP3 file but you hear no sound in videoscribe or in
your rendered video, You may have a stereo audio file that only has
sound in the left or right channel. If your audio file is a mono file
saved as a stereo file (only the left or right channel has sound) it may
not work at all (I'm not sure if this applies only to voiceovers or to
music as well). If so you can resave your stereo mp3 in mono and it may
5) If you have a music track and an audio track, and your audio seems to be skipping, make sure that you select the "loop music" option for the music soundtrack (at the bottom of the music selection menu)
6) If you are using version 1.3.30, 1.3.31 or 1.3.32 of videoscribe, you may be experiencing one of several bugs which can be resolved by uninstalling the newer version of videoscribe and installing version 1.3.26 http://www.sparkol.com/releases
8) if your video is quicktime MOV then make sure you are using the current (or at least, a recent version of) quicktime player to play it back. If you have more than one player installed, you my want to try another video player.
9) Make sure you add your soundtrack using the soundtrack icon (looks like musical notes) and add your voiceover using the voiceover icon (looks like a microphone).
-Mike (videoscribe user)
Hi Carmen, I have raised a ticket in relation to this issue.
Please can you check the details on the ticket in relation to your problem.
or you can just render the video without the music and use some other video editing software to add the music back in.
-Mike (videoscribe user)
Hi Training design sorry you cannot hear your music.
Can you try removing the music track (make a note of the track name first if it is Sparkol Music).
Saving the scribe with a different name and going back to the canvas.
Open the renamed scribe
adding the music track and saving again
When you render, do you have the music?
If not, we can take a look at the scribe file if you Save a copy to the Cloud and let us know the name of it.
Please Raise a Support Ticket if you need to and if the track is your own, please attach it to the ticket or provide a link from where we can download it.