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Scribe Loads but freezes with the help overlay

Hi There, 

I have a scribe that I am trying to open and I can get as far as the loading screen, I can see the scribe building in the background but when it gets to the end the help overlay remains on top and I cannot do anything. I have tried exporting the scribe and then importing the scribe however the same problem happens. I've saved the scribe online (WIE FULL VERSION) and the same thing happens when I try to open it from there. I urgently need to edit this scribe, please help!

Thanks in advance


1 person has this question

Hi Jaynar, it looks like the scribe is quite large and seems to be an issue with VideoScribe reading some of the elements on this Scribe.

As it will take a while to investigate these types of problems, I will raise it as a ticket and respond to you via that ticket.


I have the same problem as described in the thread above. I can see the scribe loading but then the help overlay remains in place. Same is true for the original and the backup file.

This is a fairly large scribe for a client and I need to continue working on this urgently.

Please can anyone share a 'fix' for this issue?



Hi John, sorry you have this issue.

Firstly I would try the steps in this article -

If you try those steps and you still have the issue, please use this link to raise a ticket for investigation-

If you need to raise a ticket for this, please ensure you have a copy of the Scribe saved to your online directory and let us know the name of it -

Thanks, Joe

Hi Jo,

Sorry to be thick - but can you tell me where Scribes are stored locally by default on Mac?

I can then to import as detailed in the solution you have suggested.\

Thanks for your help,


Hi Joe,

I've located the file and tried the export/import option but still have the same problem.

I shall raise a ticket now.



Hi John, sorry it is still not fixed, if you raise a ticket we can check it out. Please don forget to save it online too.

Thanks, Joe

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