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Some SVG library images need to be "validated" for use by Illustrator

I'm trying to export VideoScribe Library images as SVGs to modify them in Adobe Illustrator CS6 and, while some library images work fine, others won't open. Error message is "This SVG is invalid. Validate it before opening".

I've thought about downloading Inkscape to see if I can open and then re-save the SVGs for use in Illustrator but it seems like a cumbersome process.

Any ideas?

 There is a known issue with some of the SVGs that will hopefully be resolved in the next version of videoscribe (currently in beta testing)

What library folder is the image in? Maybe the SVG you need is in one of these zip files provided in previous threads by sparkol support:

-Mike (videoscribe user)


Thanks.  The ZIP files were very helpful.  Almost all of the SVGs open fine in Illustrator.  Unfortunately, the one that I was trying to modify; of a man looking at laptop (people_business_working) still won't open in Illustrator (slightly more vague error message but fails none-the-less).  Maybe I'm just not meant to use that file on this project.

Thanks again for quick and helpful response.


Hi Jim, sorry you're having issues with exporting an SVG. Are you able to advise the specific error message? If the attached file the one you wanted?

That is the file that I'm looking for.  Thanks.  But still fails to open.

When I open SVG in Chrome broswer it renders the picture OK and gives me this error:This page contains the following errors:

error on line 12 at column 160: xml namespace URI mapped to wrong prefix

Below is a rendering of the page up to the first error.

When I try to open in Illustrator CS6, it fails and give me this error:

The operation cannot complete because of an unknown error. (PGFp)

If I knew exactly what the fault is, I could probably open the file in Dreamweaver and tweak the code.

 I think I might have fixed it. Try this one:


The fixed file opens fine in Illustrator.  Thanks!  I plan to articulate his head so that he looks up and around during the animation.  You've been a great help.  


Glad to help!


Anyone have the SVG of the dollar sign that can be used in Inkscape? I get a message that it fails to complete the action. I've already exported other files and they have opened fine. 

I think it will work now (see attached)

-Mike (videoscribe user)


Thank you, Mike. It does open now

You can check the SVG through "". I had a similar issue with one of the SVG's, and the solution was really simple:

Open the file in a text-editor (not Word or Pages, but Notepad or Textwrangler).

Check the first line for entries like:  xmlns:x="&ns_extend;" xmlns:i="&ns_ai;" xmlns:graph="&ns_graphs;", and delete the '&' characters so it reads: xmlns:x="ns_extend;" xmlns:i="ns_ai;" xmlns:graph="ns_graphs;"

Save the file, and Illustrator will open it. 

Hi Mike,

May I know how did you fix those .svgs' to be able to open in illustrator properly?

So if I need to adjust some .svg from the library in illustrator, I can do it instantly.




If I recall correctly, I first tried to open them in illustrator to see the error message, then I opened them in wordpad and searched for tags related to the error message (I guess it was pgfp tags) and deleted everything in those tags.

I think the deletions included one small tag near the top, and a pretty huge block of text near the bottom of the file. Then I saved them under a new file name and tested the new version in illustrator.

You can probably (using wordpad or another text editor) open the original files and the fixed files attached in the above posts if you want to see the specific differences.

-Mike (videoscribe user)


I had the same problem.  I found a workaround for the PC. Then right click on the image that is highlighted on the canvas and choose "export to SVG."  Then open that new file in AI.  Seemed to work great for me.  Cheers

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