Sparkol Help

Forgot password

Last updated: 4 October 2017


If you have forgotten your password you can follow these steps to create a new one


Please Note: If you have forgotten which email address is linked to your VideoScribe account, please contact support for assistance. The steps on this page will only work if you know your account email address.

Step 1.  Follow link: https://www.sparkol.com/Forgotten-Password

Step 2. Type your Sparkol email address in (A) then click ‘SEND’ (B) 

Step 3. A reset link will be sent to your email address and is valid for 24 hours. Click the link (A)

If you have waited more than 24 hours please start again at step 1.

Link not working? Copy and paste the link into a browser instead.

Step 4. Enter a new password (A) and confirm (B). Then click the set password button (C)

Step 5. You will get a confirmation your password has changed (A) 

Enter your email and your recently changed password then click ‘log in’ (B) to access your account.


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