Sparkol Help

Forgot password

Last updated: 23 February 2016

What to do if you've forgotten your Sparkol account password:

  1. Go to your account
  2. When prompted to log in, hit the 'Forgotten your password?' link
  3. Enter the email address linked to your account and click 'SEND'
  4. A reset link will be sent to your email address and is valid for 24 hours. Hit the link and follow the instructions onscreen to change your password. If you have waited more than 24 hours please start again at step 1.

If you have forgotten which email address is linked to your VideoScribe account, please contact support for assistance.

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