If you used any periods, tabs or underscores or other special characters in the file name, that might cause a problem. (publish it again with only alphanumeric characters in the file name.)
Otherwise you should probably save your project to the cloud and raise a support ticket.
Or save it as a .scribe file and attach it here to ask the community for help.
-Mike (videoscribe user)
Thanks Mike,
The name of the file is Bio.mov or .avi. I trail to export in .ppt
I dont found the file on my Desktop. ..
I attache my file
Thanks Mike,
I attache my file .scribe. I try to export in .mov .avi. or .ppt
I have always the same problem. The file don't exist.
Are you using the latest version of VideoScribe 3.6.1169? If not, please upgrade.
Here is a rendered copy of your project:
https://drive.google.com/file/d/1yH5jiyKgn_uiRkZRYUIFi_eSKX-v27HQ/view?usp=sharing
Let me know when you downloaded it so I can remove the link.
If the issue persists with other projects, please raise a ticket with the support team so they can further assist.
Julien Favot
Hello, I have a paid account and I can't find the video after I export it. The file does not appear anywhere. Can you help me please.