Hello,
I have a paid account and I can't find the video after I export it. The file does not appear anywhere.
Can you help me please.

 If you used any periods, tabs or underscores or other special characters in the file name, that might cause a problem. (publish it again with only alphanumeric characters in the file name.)

Otherwise  you should probably save your project to the cloud and raise a support ticket.

Or save it as a .scribe file and attach it here to ask the community for help.

-Mike (videoscribe user)

 Thanks Mike,

The name of the file is Bio.mov  or .avi. I trail to export in .ppt

I dont found the file on my Desktop. ..

I attache my file

 Thanks Mike,

I attache my file .scribe. I try to export in .mov .avi. or .ppt

I have always the same problem. The file don't exist.