Free trial users cannot save video files directly from videoscribe
to their hard drives. Paid users can save MOV, WMV, and AVI videos (and
MP4 videos using sho.co). There are tutorials and guides on the Instant Answers page including one that explains how to render or share your scribe projects.
If you meant to ask a different question, please provide a more detailed explanation of the problem and what you are trying to do.