I am having this problem while attempting to buy videoscribe monthly plan of $29. After filling the entire form, and pressing 'Pay Now' , the same screen appears again and at the end its written in red font ' online transaction failed'. Can you help?
On Mon, 6 Aug, 2018 at 12:21 PM
Hello, that error usually means your card company is blocking the transaction. You can try pre-registering your card to your account via https://my.sparkol.com/checkout?orderType=signup and then buying as that sometimes can have more success.