Hello again,
Thanks for your patience over the weekend and we will log any tickets sent to us via email and reply ASAP. The log-in service on our help site was restored in the early hours of this morning so everything is back to normal.
Kind Regards
Barry Radford
Support Manager | Sparkol
+44 (0) 117 332 0999
Sparkol | VideoScribe | StoryPix
Explainer videos that increase productivity and learning
Barry Radford
We are currently experiencing a technical issue with our help site which means customers cannot log-in and this will prevent you raising a support ticket or posting on the community forums.
We are working with the provider of our help desk software to resolve the issue as a high priority. In the meantime, if you find you cannot log a support ticket please email your support question to billings@sparkol.com and we will ensure they are all logged manually.
Please be aware that support operates Monday-Friday 09:00-17:30 UK time so any emails after that time will not be logged until Monday when we are back in the office.
Apologies for any inconvenience caused and I will update this post when normal service is resumed.
Kind Regards
Barry Radford
Support Manager | Sparkol
+44 (0) 117 332 0999
Sparkol | VideoScribe | StoryPix
Explainer videos that increase productivity and learning