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My Videos have dissapear: URGENT!!!!

Lately I have been working with my new account of VideoScribe. Some weeks before I had a VideoScribbe acount but I created another. The thing is the previous work was  on the laptop but today when I oppened it there is absolutely nothing. No Example Video,  any of my videos in the cloud or in the computer. If I had time, I will 

repeat everything but I need to send a video FOR TOMORROW. The odd thing that even the Example Video has disappear.

Has this happened to someone else? Please help!!!!!!!!

is the new account a free trial account?



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