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problom to enter the account in videoscribe

hey 

i try to enter from my pc computer and any time i try my mail and password the i get this:

You need a Sparkol PRO account to use VideoScribe. You can only take advantage of the trial once.


i alredy pay!!!

wtf?

You don't have an active subscription on the Sparkol account associated with the email address you were logged into this site with when you posted your message. You had a monthly subscription and your last payment was in October, 2017. Either you have another account that you have purchased a subscription on and need to log into with those account details or you need to restart your subscription.


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