I was wondering if anyone ever had an issue where they could not publish or download a Scribe and taken it to customer support? I did so and they asked for me to save it to the cloud and they would send it to me. Unfortunately, they NEVER did anything so, after nearly a week, I figured out that if I downloaded the iPhone based app and PAID them additional money I could publish it from their site and download it directly. Has anyone else had similar issues of complete disregard from support?
Matthew Cook
On Tue, 21 Nov, 2017 at 2:23 PM
I'm sorry that we have been unresponsive to your requests for support. If there is anything that has still not been resolved, please let me know.
Robert Hammond
I was wondering if anyone ever had an issue where they could not publish or download a Scribe and taken it to customer support? I did so and they asked for me to save it to the cloud and they would send it to me. Unfortunately, they NEVER did anything so, after nearly a week, I figured out that if I downloaded the iPhone based app and PAID them additional money I could publish it from their site and download it directly. Has anyone else had similar issues of complete disregard from support?