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Subscription Problem

I'm trying to pay to subscribe but it says "Confirmation Failed" 


Can anybody help?


3 people have this question

I have the same problem. Both payment methods.

Any1 have the solution for this?

We have been experiencing some technical difficulties with our buy page over the last few days. If you were having trouble buying, please try again now as the issues have now been fixed.

I've tried it today and it still hasn't worked. I am quite annoyed since I already made my video and need to put it online TODAY. downloading it is not possible in the trial version NOR can I upload it to facebook

I tried today and I had the same problem

i bought this software payment has done but can't unlock the features .

@Jorge is this issue still occurring?

@Ruprendra

Your query has been raised as a ticket.

You will receive an email response as soon as possible.

Still the same problem. Can't buy.

Order confirmation failed - for both the payment methods.

Why this page loading very long time ? can you help me plz, I dont want to buy again T T


Hi Mongkonchanok,


Sorry that you have experienced this issue.


Are you able try using a different web browser to make the payment?

Order confirmation failed here too, tried different browsers (Edge and Google Chrome). I want to buy 2 VideoScribe team licenses. What can I do if this isn't working?

@Hubert

Your query has been raised as a ticket.

You will receive an email response as soon as possible.

Yeah I am experiencing the same issue, did anyone figure out how to rectify the issue?



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