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cant login

I am logged in at work.  I did not logout.  I need to work on my project from home, but it will not let me login. (it states that I am already logged in) Any suggestions?

I have logged in online then downloaded the app and installed it but it is showing error"To use offline mode,you must first log in online on this device"



Hi Sue,
If you Raise a Support Ticket, customer support might be able to log you out remotely (during regular UK business hours).

-Mike (videoscribe user)


Hi Amit
"Logging in online" does NOT mean logging into this website. It means logging into the videoscribe program while connected to the internet, so Sparkol's login servers can verify that you have an active subscription.

You must:
1) Have an active paid account such as a PRO subscription.
2) Open the videoscribe program.
3) On the login screen, check the "remember me" option.
4) Enter your login information of your active paid account, and login with a working internet connection.
5) Then exit the program.
6) Then disconnect the internet connection.
7) THEN you can login "OFFLINE" using the same account information.

I hope that helps,
-Mike (videoscribe user)


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