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Credit Card Charged again after cancellation of subscription

Hi Team,


I received an email from Sparkol team on 15th November, 2016 stating:

"Your subscription A-S00037002 was cancelled on 14/11/2016 with an expiry date of 07/12/2016".

The current status on my account also shows that the subscription is cancelled.

I made the payment for the "yearly" subscription. 

Now, the credit card i used to make the payment has been charged again for an year even when i didn't want to renew my subscription.


Please tell me how i can get a refund for the amount that has been charged on my credit card since i don't want to renew my subscription.


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