Dear Videoscribe team,
This is a bit urgent as I do not want to lose the file we both worked on.
My friend has a paid account, and I want to create a paid account and work on a film which she created. Her account will expire soon (tonight) and I want to be able to work on her film, but I might not be able to pay for my account for a little while, so I will firstly create a non-paid account.
1) Can I work on a film created by someone else in my account (paid or non-paid), if their paid account expires?
2) Does my account already have to be paid before hers expires in order to get the file? If I create my (non-paid) account now, will I be able to access and edit the film created by her (according to the feature available to non-paid accounts), even though her account has expired? Does this mean the film will have the videoscribe logo?
3) How does exporting the file work? I faced some difficulty when trying to transfer/export the film from the paid account to a non-paid account earlier.
Thank you so much for your timely support.
Thank you, Mike!
In case I have a paid account, can I access/work on a file on more than one computer? I.e. will my paid account be accessible from more than one computer or can it be only operated from one single PC?
I tried to transfer .scribe files between computers before (from a paid account to an unpaid account), yet I was not possible to export and then re-open the file. Even though I exported it as a .scribe file, I could not re-open it on the other computer in my unpaid account, as it either could not be opened or had become a .mp4 file.
Do you know any solution to this?
Thank you for your timely answer!