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White Screen after logging in

 After I put in my email and password the first time, it just reloads the login screen. I submit my email and password a second time and it starts loading but then gives me a white screen. I've updated my java and reset the system and still just a white screen inside the window.


Ideas?


1 person has this question

 google search results:
http://help.videoscribe.co/support/discussions/topics/1000042224
http://help.sparkol.com/support/discussions/topics/1000023735


also it's possible that there is a problem with the login server or something like that.


-Mike (videoscribe user)

YOU NEED TO CLEAR THE CACHE FROM THE DIRECTORY "C:\Users\'UserName'\AppData\Roaming\VideoScribeDesktop\Local Store\Library\Caches" WHEN YOU GET TO THIS FOLDER THERE ARE LOTS OF FILES AND FOLDERS JUST SELECT ALL (CTRL+A) AND DELETE (SHIFT+DEL).


THE 'AppData' FOLDER MAY NOT BE VISIBLE BY DEFAULT. SO IN ORDER TO SEE IT YOU NEED TO TURN ON HIDDEN FOLDERS ON WINDOWS EXPLORER.


Actually, after some time in videoscribe cache, some bug files generated so you have to delete those files.

# For Windows User

run following link into your pc

C:\Users\your pc name\AppData\Roaming\VideoScribeDesktop\Local Store\Library\Caches

In this folder "Caches" select all files then press delete button that's it problem solved. Now run videoscribe.


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