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Can't find the video, and i paid 3.99$ for the option to save in camera roll

Hi, I can't find my video in camera roll in mu iPhone 6 , i have the access to photos on settings, and nothing happens! What's going on? i paid for that... please solutions!!!!

Hi Mariana,

Sorry that you are having this issue. Are you able to create a new scribe with a single image and try saving that to your camera roll?

If you are unable to do this let me know. If it works, there may be an issue with the other scribe that is preventing it from rendering. If this is the case, please save a copy of the scribe to your online directory (cloud icon), let me know the name and I'll take a look for you.

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