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Scribe keeps freezing

I don't have any large file images in my scribe and every single time I play my scribe back, it eventually freezes temporarily and then the audio is out of time with the scribe and it ruins the presentation. How can I fix this?
Probably this(read the reply by Matthew): error with creating video

otherwise, save your project to the cloud folder and raise a ticket to ask customer support to look at it for you.

-Mike (videoscribe user)

 


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