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Can't Log Into Upgraded Version of Videoscribe

While logging into Videoscribe, I clicked the Upgrade button.  After upgrading, I tried to log in using my account info but received the following error message.  "You need a Sparkol PRO account to use Videoscribe. You can only take advantage of the trial version once." 

I was not using a trial version, I was using a regular version of Videoscribe and was merely upgrading that version.  How do I regain access to Videoscribe?

A likely explanation is that you have at some point made more than one profile using different emails and passwords, and you tried to login with the wrong one after updating the program.

another possibility is that your paid time recently ran out and your credit card did not rebill successfully for some reason.

If neither of those seem likely, you can click "YOUR TICKETS" at the top of this page and raise a new ticket to contact customer support directly.

-Mike (videoscribe user)


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