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I paid for a one year membership but cannot log into Video Scribe

My account is activated, my subscription is paid for, but I can NOT log into Video Scribe or use any of the "services" that accompany a membership with Sparkol. Every time I try to log in it says " Error: Incorrect login details, please check you have entered your email and password correctly. ". However, my email and password are CORRECT. Sparkol team, please help me out ASAP!


Hi Miguel,


It seems as though you have received the reset email since you posted this. If you are still having trouble logging in, please let us know.

Hello Matthew,


I am able to log into the Sparkol website but not into VideoScribe.

A small number of Windows users do have trouble logging in to VideoScribe at first. This is usually because of a setting on your PC not allowing VideoScribe to connect and check your account. If you can't log in please check your Internet Explorer settings to ensure that TLS (Transport Layer Security) is enabled:

1. Start Internet Explorer

2. Click 'Tools'/cog symbol and then 'Internet Options'

3. Click the 'Advanced' tab

4. Scroll down and ensure that all of the 'Use TLS x.x' options are enabled

5. Click OK/Apply

Once you've done this, please close and reload both Internet Explorer and VideoScribe. This should solve the issue. If not a number of other possible solutions are explained on our VideoScribe won't open – error message 'Without an internet connection you can only log in with your last used details' appears help page.


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