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Gone Pro, Still can't export video

Just created a video, love the software, bought the full version, it said I wont lose my work but I still can export it now I have bought the Go Pro version? Help

 

1) do you mean you can't find the option to export video?  Click the (publish/render video) icon in the upper right corner of the screen...


 then in the new window that pops up, click the floppy disk icon to save a video to your hard drive


2) if you don't see that floppy disk then either your upgrade to pro has not completed successfully, or you have not logged out and back in since you upgraded, or you are not logged into the account that you upgraded. 

3) if you mean that exporting the video fails for some reason, then save your work file to the cloud folder and tell customer support the name of it so they can check it for problems.


-Mike (videoscribe user)


 


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