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can't hear voiceover


I'm using the trial version of Video Scribe, and I just created my first voiceover.  I know my computer is set correctly as I can play and hear other recordings.  Any idea what might be going on?  I read the "newbie question," but nothing there helps.


 Click the voiceover button (the microphone icon) if you have recorded a voiceover then you will see this (notice the volume control which should be slid to the right end):


if there is no voiceover recorded I think you will see a red record button. when you click that you will see this:

Which of those do you see?

-Mike (videoscribe user)

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