I started using my VIDEOSCRIBE as a trial. Once I decided to get a full version, under the yearly subscription, I paid for it and I received the bill.
Nevertheless, when I entered into the program again, I´ve realised that the account still runs as a free trial, and that it does not contain any of the applications offered in the full version.
I uninstalled the program and downloaded again, but it still seems as a free trial version. The licence hasn´t change.
Please help. Thanks.
The principal problems are the following:
- I can´t export my video to my computer
- I can´t change the different colors to include new ones
- I can´t remove the watermark from the scribes
- I can´t save the scribe.
I think those services are included in the full version I bought under the yearly subscription.
Moreover, the trial scribe I prepared during the first 7 days’ trial it´s not available at the moment, even I paid for the subscription within the first seven days.
I had a single trial account, the account through I get the full version. After paying for it, I change my email address, but the account is the same.
How can I go through the full version?
Thanks a lot.
Your query has been converted into a ticket which is available through your account, further information will be available here.
Please respond to the questions and we can assist you further.