The problem is hard to describe, so please take a look at the two attachments. One shows the bug, the other shows the exact same svg, but drawing fine.
Sometimes, at seemingly random moments, the svgs no longer draw properly. They become 'broken sketches'. This happens in the preview as well as in the exported video. After it's done drawing the image does appear in full again.
Closing the scribe without saving and re-starting from scratch solves it, but only for a limited time.
Advice is appreciated.
Yes, the same SVG was used for both examples. From concluding that VS does draw it properly after a restart I am confident it's not an issue in the SVG itself. It's also not just this SVG in particular, it happens at random while working on different projects. Creating images for whiteboard animation software is our company's core business, so I can't attach the SVG publicly due to licence restrictions. This is also why I feel confident that the problem lies not in the actual SVG.
A memory related problem sounds plausible indeed. I do not have any scribe files at hand with the actual problem, as I delete those and start over. When next I run into the issue, I will save it to cloud instead. How should I tell support - In this thread or do I open a ticket?
Thanks for the reply.
My colleague just ran into the problem again. This time I've attached an exported video to clarify the issue. She saved the scribe to her cloud. I don't think it's wise to share her account information publicly, so if support could approach me privately I'll then gladly give the info needed.
Thank you very much for your assistance, Mike. I've opened a ticket.