I find a similar subject about my problem there : http://help.videoscribe.co/support/discussions/topics/11000003009 but the admin said that he answered on the other topic... That I can't find, so I try to ask again.
I saved a project online in order to open it again on a different computer at work.
However, when I try to open it by using VideoScribe, I've got a little picture which shows my project but when I try to open it, it's just a white screen.
So I tried to download from the website, and I've got an error which says :
Mike is correct with option 2. This error means that the save is either corrupted or VideoScribe was closed before the save complete.
If you find the scribe on the machine it was created on and re-upload to the cloud this should then work for you.