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Cannot save to base folder WITH music

Saving works great until I add music and then it won't save it to the base folder, until I delete the music - then it saves without any music :o(


I cannot upload to YouTube this way, (has to be save in base folder?). Saving online does not work either. Will NOT SAVE. What is the problem, please?


I posted this question to the How to save video on YouTube, with no reply.

1) Sounds like there is something wrong with your scribe. Is it just 1 scribe that won't save? Is it just 1 music track that won't work?

2) try creating a new empty scribe then add 1 one library image and 1 (different) music track from the library  and see if that will save online and to the base folder, and render to youtube. Report your results here.

3) troubleshoot your problem scribe using these tips: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

4) Save it as a .scribe file and attach it here or
if you are able to save your project to the cloud without music, do that, and tell customer support the name of it
if you want them to troubleshoot it.

-Mike (videoscribe user)

 

Ben,

Are you renaming the scribe when you try to save it? VideoScribe has a bug in the saving process in that when a file is renamed the music still links back to the original file name and therefore errors. If you remove the music, rename/save and close, and then reopen the scribe you and add the music back in and resave as the link to the music would have been removed and recreated in the new file name. We're working on a fix for the route issue as well and hopefully that won't be too far away.

Regards

Barry



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