audio (voiceover) drops out in Videoscribe playback
Started a topic Tue, 12 Apr, 2016 at 7:42 PM
1. Our own audio (voice over) plays back fine in Videoscribe the first time but doesn't playback after that and is sometimes replaced with unknown music.
We are importing a .mp3 file.
2. Are there certain format requirements?
On Tue, 12 Apr, 2016 at 8:57 PM
Hi, 2) No.
Are you opening it on multiple computers or devices? Have you rendered a video or are you just previewing it in videoscribe? Have you tried restarting videoscribe and playing it again? What version (specific version number) of videoscribe are you using?
You could try deleting and re-importing the voiceover You could save your work file to the cloud folder and tell customer support the name of it if you want them to check it for problems.