Sparkol Help

Topic not covered?

Start a new topic

Cannot access account after paying


I've paid today for an annual Video Scribe subscription. It says I've paid an invoice, but have no subscriptions. I've already used the 7 day trial.

When I log on to Video Scribe software, it says "You need a Sparkol PRO account to use Video Scribe. You can only take advantage of the trial once.".

It also didn't send me a confirmation email after payment.

Please help.



1 person has this question

Hi Angus,

Thanks for getting in touch and sorry that you have had this problem. The Payment system that we use had some technical errors yesterday which delayed upgrades and purchases being reflected in our users accounts. This issue has now been resolved and you should have full access. Please let us know if you need any further support and we will be happy to help.

Hi, I need to use this, because I'm paying for it, but it says that my trial has finished. Please fix it now or send me my money back.


Hi Florencia,

I have just replied to your ticket. Thanks, Jess. 

Login to post a comment