Barry Radford
VideoScribe suffers from this when your scribe files are sucking up a lot of RAM. The application begins to time out when you reach between 1.2Gb and 1.5Gb. This issue is normally caused by the use of Extreme Zoom (outside the 10%-1000% recommended range) on a camera position or also a large number of large jpg/png files being used is a scribe. This causes memory usage to ramp up and VideoScribe to crash. We have a help page called Crashing and freezing – VideoScribe desktop which will provide some help. If that doesn't help please save your scribe online and send us the name. We can then download it and take a look for you.
One of our regular forum helpers also has forum posts with hints and tips as well - COMMUNITY TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)
ayuda me ocurre lo mismo, he dedicado 8 horas a trabajar en este programa y ahora no funciona y necesito grabar el audio y guardarla por favor ayudenme :(
Matthew Cook
Hi Karla,
Please save a copy of the scribe to your online directory (cloud icon), let me know the name and I can take a look for you.
REGINA FERNANDEZ GUERRERO
Hola, he hecho una presentación que me ha requerido mucho esfuerzo, pero cada vez que abro el archivo para meterle la última foto y hacer la grabación de la voz, se me queda colgado. Estoy desesperada porque debía haber entregado ese trabajo ayer y no ha sido posible.
¿Qué puedo hacer? es un problema del sistema, debo hacer alguna actualización?
Es urgente, gracias.
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