Barry Radford
VideoScribe suffers from this when your scribe files are sucking up a lot of RAM. The application begins to time out when you reach between 1.2Gb and 1.5Gb. This issue is normally caused by the use of Extreme Zoom (outside the 10%-1000% recommended range) on a camera position or also a large number of large jpg/png files being used is a scribe. This causes memory usage to ramp up and VideoScribe to crash. We have a help page called Crashing and freezing – VideoScribe desktop which will provide some help. If that doesn't help please save your scribe online and send us the name. We can then download it and take a look for you.
One of our regular forum helpers also has forum posts with hints and tips as well - COMMUNITY TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)
REGINA FERNANDEZ GUERRERO
Hola, he hecho una presentación que me ha requerido mucho esfuerzo, pero cada vez que abro el archivo para meterle la última foto y hacer la grabación de la voz, se me queda colgado. Estoy desesperada porque debía haber entregado ese trabajo ayer y no ha sido posible.
¿Qué puedo hacer? es un problema del sistema, debo hacer alguna actualización?
Es urgente, gracias.