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Locked

 I`m using video scribe while making a video then I suddenly logged out to have a break. When I try to login again a message appear saying "Your account has been temporarily locked". I didn`t do anything in the software and now I don`t know what to do. Can you please help me?


3 people have this question

Jason, sometimes if the servers see someone log out and in very quickly they will lock an account for 5 minutes. It's because it takes a few seconds to completely close off your session and you cannot have more than one session at a time. Lock only lasts 5 minutes so you should be back on in the time it takes for the kettle to boil!

Having same problem can't log in


Having same problem need help immediately



Please could you try rebooting your computer and then try logging in again. If it's saying the account is temporarily locked usually a reboot clears the memory banks and you'll be able to log in after that.

I have problem with logging in. I have been waiting for 10 minutes and i still can not log in.

Hi Chi,


Are you able to send a screenshot of what you see when you try to log into VideoScribe?

Tengo este mensaje "Your account has been temporarily locked." Entiendo pero recién ingreso 

Hi Mario,


I would recommend that you reset your password and try logging in again.

I faced same problem right now I did my project on my laptop and log out, Than I do it on my desktop app It says your account has been temperarily locked. And I find out how to solve. Than I waited an hour and I reset my password But still I cant log in :( How could I solve this problem? Thanks

Hi Jeong, 

Have you been able to log in? I'm aware it's been a couple days since your last post. It is time sensitive, so the more you attempt to log into your account unsuccessfully, the longer your account will be locked. 


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