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Problems with music

I select one music for my video and it doesnt play. Please, I need solutions ASAP. If there is not a solution, I will have to cancel my suscription.

Thank you in advance.

At which point does it not play Monica? can you preview the music in the music selection library but it does not play on the scribe? Or can you not even preview the music files? 

If you could send us the scribe file (either export and attach here or save it online) and we will happily take a look for you

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