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not rendering

 Hi, I am on version 2.3.3 for Mac and I am unable to render a 30 seconds video. It advances well untill freeze on a screen: "Creating video. No time remaining." This sounds great. The only thing: The video never gets created.

I have renamed the file. Restarted VideoScribe. Nothing.

The file is saved online "perfecta-navidad-2"

Please help ASAP,



ah, I forgot: I am trying to render to .mov format


It may take a while before you get a reply from customer support due to holidays and the weekend.

Here are some tips that may help you identify and fix possible problems that can cause scribes to freeze while rendering: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

-Mike (videoscribe user)


Just downloaded this and rendered first time for me in v2.3.3 with no errors. .mov file can be downloaded from the below link.

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