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Can't save scribe video

I spent more than three hours to create a video, but when I tried to save download it, the app suddenly crashed. I tried to open it thousand times, but it just loading and then crashed again. How to fix this? I desperately need to download the video T.T

Asma, without seeing the scribe it's hard to be completely sure and if you would like us to take a proper look please save your scribe it to your online cloud folder and send us it's name. 

However on the information you gave me I would say that you probably have a fair few larger imported images in your scribe and are using effects or extreme zoom (outside the 10%-1000% range) on some of your camera positions. This causes a lot of memory usage and can cause the scribe to crash.

If that's the case then you need to make sure your scribe is set as close to 100% zoom as possible throughout the camera positions and this will reduce the memory usage and increase performance.

I am facing same problem. My zoom level is good and I do not want to save my work to cloud. App crashed again and again and I lost my work 3 times. Only 6 min video takes 2+ hour to get export even too that crashed. 

When I change my scribe and save as .scribe file with me then it is saving my old work only not the changes. Really strange. What is the use of saving to .scribe file in that case if it is not saving my changes? This is a critical bug in app.

Hi Nancy,

I'm not sure why you don't want to save it to the cloud, but you will either need to save it to the cloud (and tell customer support the name of it) or save it as a .scribe file and attach it here if you want anyone to help you figure out what needs to be changed to make it work correctly.

Any time you save a .scribe file, videoscribe makes the.scribe file as a copy of the last saved version, not the currently open version. It is not a bug but I agree that it is also not intuitive. They ought to provide a popup message that makes this process clear any time someone makes a .scribe while a project is open.  Save your work first, then save it again as a .scribe file.

-Mike (videoscribe user)

 


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