Sparkol Help

Topic not covered?

Start a new topic

Problemas al subir el video a facebook

Tengo la version disponible por 7 días y he intentado guardar el video 5 veces, descarga bien pero cuando me pide los datos para ingresar a facebook no pasa nada. No carga, no me sale error, nada. Necesito su ayuda para saber como guardar el video ya que la licencia expira mañana y debo presentar ese video.

Gracias por su gestión 

Hi,
Please save your work online ("save to the cloud") and tell customer support the name of it so they can take a look at your scribe.

-Mike (videoscribe user)

 

Hola

El trabajo se llama: técnicas

Daniela,

I've downloaded you scribe and I am running a test to our Facebook account. Will take a while to process but once it has I'll get back to you

Regards

Barry

Sparkol Support

Daniela,


So I have done some testing and that video would not upload to Facebook for me either. So instead I saved the file locally (a feature available with a Pro Subscription) and then tried to upload to Facebook manually. When I did this I got the following error "The video file you tried to upload is too large. The maximum size for a video file is 1792 MB. Please try again with a smaller file". This is about 1.75MB and your scribe when rendered comes in at about 2.7Mb so it's actually Facebook that is stopping this upload rather than VideoScribe.

 

I have saved the rendered .MOV file in my GoogleDrive and shared this with you so that you at least have some way of accessing you scribe in a video format.


Regards

Barry

Sparkol Support Team

Ayuda mi video no lo puedo colgar en facebook, tampoco en youtube.

tengo la version free..

ayuda por favor es urgente..

Gracias

Bendiciones

Hi,
Please save your project online ("save to the cloud folder") and tell customer support the name of it so they can take a look at your project 
-Mike (videoscribe user)

 

Hola estoy tratando de subir mi video de alguna manera, ya sea a facebook o por youtube y no he podido.

Hoy se vence mi suscripción gratuita y no se que hacer es un proyecto que necesito urgente

Hi Jenny,


I replied to the support ticket that you submitted regarding this issue.

Hola!!!!


He intentado como 7 veces compartir mi video en youtube o facebook para poder descargarlo pero no se sube!!.... lo necesito urgente y siempre se demora 40 minutos guardando todos los elementos y después no se publica en Facebook y en youtube sale Carga en espera. No me deja guardarlo en línea tampoco. Por favor AYUDA. NEcesito poder subir este video ASAP. Es para una presentación en la empresa donde laboro.

Hi,

1) If you would like customer support to help you troubleshoot your project, save the project to the cloud folder then Raise a Ticket and tell customer support the name of the project.

2) If you want help from videoscribe users, save the project as a .scribe file and attach it here.

3) if you want to try to identify and fix the issues yourself, the following thread might help: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)


-Mike (videoscribe user)


Login to post a comment