Sparkol Help

Topic not covered?

Start a new topic

My Free Trial Expired-Urgent

Hi,


My Free Trial just expired, and a few days ago I was trying to download my scribes but it wouldn't work, so I just left it. I came back today, as I need my scribe for school today, and it said I couldn't access them.


Is there any way to access your scribes without getting a SPARKOL PRO account?


Thank you,


Emily

Here is a picture of the error comment.


Hi,
Yes that is correct, your free trial allows you to use videoscribe for one week. After that, you are expected to pay if you wish to use the program again.

However, if you already rendered videos to youtube, facebook or powerpoint during your free trial, you should still have those.

Customer support works weekdays during UK business hours if you want to speak to a representative.

-Mike (videoscribe user)


 

Hi Mike,


The problem is that I couldn't download the scribe off the video scribe application, as I left it open for at least 5 hours, but it still wouldn't download.


Are there any ways to get my scribe off? I don't even need to edit it or change it.


Emily

If your free trial was still active, or if you were a member, we could try to figure out what is causing the problem with your scribe.


here's the link to Raise a Ticket with customer support.


I'm not sure what their policies are, but they may be able to help you.

Thank you


Login to post a comment