Can't play back the entire videoscribe : Account

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Susan O'Connor

Started a topic Mon, 17 Aug, 2015 at 3:23 PM

I'm only a few minutes into creating my scribe and although I can add more images, the playback just stops before the whole thing is over, as though it has ended although there's more.

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Susan O'Connor

On Mon, 17 Aug, 2015 at 3:53 PM

Well don't I feel silly...the pause defaults to 10 seconds and I just wasn't waiting long enough... :)

Daniel McCormack

On Tue, 18 Aug, 2015 at 10:12 AM

Hey Susan, glad to hear you have this cleared up. Just let us know if you have any other questions and we will be happy to help!

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Carrie Parker

On Thu, 10 Sep, 2015 at 10:13 AM

Hi - I have 2 questions...

1) I can add to my scribe but when I try to play the whole piece - nothing happens

2) It keeps defaulting to 2% - how do I get it to save at +10%

thanks

Joe Clarke

On Thu, 10 Sep, 2015 at 1:54 PM Admin

Hi Carrie,

Sounds like we may need to look at this scribe.

If you have not already, please can you save a copy of it to your online/cloud directory.

Once you have done that, please raise a support ticket and let us know the name of the scribe with a description of the issue and we can investigate it for you.

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Can't play back the entire videoscribe

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