When I logged into VideoScribe, all of my files were missing. I saved them onto the VideoScribe application, so I know that it is not saved onto the computer (since I had been able to open the videos multiple times before). I saved many times, to ensure that the files would not disappear, but they were all gone. I tried looking in the cloud, but when I click the cloud, there are no files.
My free trial is still active for about 2 days.
When you save scribes in the VideoScribe application you are saving them onto the computer. Are you logging into VideoScribe on the same computer that the scribes were created on? You must also be logging in to the same computer User account that you created the scribes in.
Oh, okay, I see.
This is what the screen looks like right after I log in. The 2 current scribes that are present are the new ones that I made. The original ones are still gone, and I am missing 2.
The two boxes that are present on your videoscribe were on my account for the first couple of times that I logged in, however, when I logged in and found that they were all missing, the two boxes were gone (the youtube one and the one next to it).
Thank you for your help.