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No puedo descargar el video

Hola, estoy intentando desde hace dos días descargar el video a mi pc, de subirlo a youtube y facebook, pero ha sido imposible, luego de una hora y media de espera siempre da error  y para descarlo a mi pc me dice que tengo que pagar, esto es una prueba la que estoy haciendo y es para un concurso el cual estoy a punto de perderlo porque no me descarga el archivo de ninguna forma. Por favor necesito ayuda urgente!!

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2) Save your scribe work file online and tell customer support the name of it if you want them to look at it.
3) TIPS to Avoid or Fix Videoscribe freezes, crashes, slowdowns, failure to export, or erratic behaviours.

4) related thread:

-Mike (videoscribe user)

Hola!! Estoy utilizando la versión free y desde hace días intento descargar el video que cree y no puedo! ya intente dos veces subirlo a youtube, he intentado tambien con power point y facebook y no puedo. Necesito el video con urgencia porque es para un trabajo. Qué puedo hacer? además, si creo otro video, cómo hago para poder descargarlo o nunca voy a poder hacerlo si es que no pago?

You can publish to YouTube, Facebook or PowerPoint on the Free Trial. I will post some useful links below on how to do these things so you can check against what you have done. Also some common issues and fixes.


How to share your scribe - video

Common issues with YouTube

Common issues with Facebook


Also please bear in mind that the upload is a 3 stage process, first you sign in, then video is made and finally your video is uploaded. If you press the X at any point this will cancel the upload. You will see a "Congratulations, your video has been uploaded" when it's uploaded. Only click the ticks, if you click a X it stops the process.


If you are still having problems after that it would be useful to know at which stage the process is failing? Are you getting as far as putting your YouTube/Facebook password in? Is it failing before that and at the same point each time? If that's the case which element is on screen at that point as it is likely that there is a problem with that element. Also if you save your scribe to the online cloud folder and let us know what it is called we can take a look for you and see if we can identify the issue.

Hola estoy intentando descarga r mki video realizado con videoscribe, y despues de una hora y media de descarga, tengo un error.

tampoco me deja subir el video ala nube.

como puedo solucionarlo?


Save your scribe to your online directory, open a support ticket, tell us the name of it and we'll take a look.

no puedo descargar el video en fb , estoy en la version gratuita; ayudaa!

Hi Sheyla,

Downloading videos is limited to those with a full subscription but you can publish your project to YouTube, Facebook or PowerPoint on the Free Trial and share you work that way. 

To find out how to do this we have a handy short tutorial - How to share your scribe - video.

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