This looks to me as though you took a screen shot and saved it as an SVG. This isn't enough. For VideoScribe to properly draw an object, there have to be "lines" that are part of the image that it can draw around. Here's a YouTube video that I have showing how do to it.
Hope this helps.
Dana McPherson
The SVG file is being cut off when I bring it into the software. Any way to correct this?