Sparkol Help

Topic not covered?

Start a new topic

Constant crashes with a scribe file

Hi, I have been experiencing hanging or crashing videoscribe on a certain scribe file. Online or local. I have been following the help guide and import the scribe and that crashes as well. I really don't want to rebuild this but I might have to...

Hi Ivan,

Thanks for getting in touch.

Does the scribe seem to have problems whilst rendering or publishing?

The scribe you've provided seems to work fine on this end.

Can you try saving, renaming your scribe and the restarting Videoscribe.

If this doesn't work, please take a screenshot of the error, save your new scribe to the cloud and create a ticket here so we can take a look at this for you.



Large scribes of mine (over 5 minutes, with some medium complexity animations) also seem to crash regularly. I have to save every 5 minutes as the screen will invariably lock up. Very frustrating and time consuming. Is this a regular problem? Is it being resolved? Thanks

There are a number of ways you can optimize your scribe and images to avoid problems. Here are the tips I follow: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

-Mike (videoscribe user)

 


Login to post a comment