The cloud option to save online isn't there anymore, the cloud icon has simply disappeared from my saving options- what can I do? I also saved my scribe to my computer- and when I published it and saved it to my computer, my voice freezes in places so that it is out of sink with the animation. Please help- it's a project that I have due soon.
First, if you are not on version 2.1.1 of VideoScribe, please download and install it.
In VideoScribe, on the project screen, you should see a large cloud icon with your email address underneath.
This is where you will find your saved scribes. You can save a scribe online by clicking on it and clicking on the cloud icon or by right clicking (or CMD+clicking on a Mac) on the scribe on the projects screen and selecting save online from the menu.
If you do not see the same as in the screenshots, please send your own screenshots of what you see.
If you have a soundtrack on your scribe, make sure it is looped. If you do not have a soundtrack, try adding one, turning the volume down and looping it.
I am using version 2.0, I can try updating but would be afraid of loosing the work I have there now as it isn't saved online, only to my base folder?
Below are some images showing that there is no cloud icon or save online option.
No unfortunately not- it's plugged into power source and I have a strong wifi connection too.
Please could you uninstall the version that you are using, download from our website and install it again.
How to uninstall VideoScribe from a Mac computer.
This process does not delete any of your local scribes - if you install VideoScribe again you will be able to access your old scribes.
Find the VideoScribe icon in your Applications folder
Drag it or move the file to trash
Empty your trash