I´ve been subscribing Sparkol since 2013 ( montly plan - payment through Paypal, which debits from my credit card)
I haven´t used Sparkol for several months and now I have to use it again. I installed the last version and logged in, but the Sparkol is not recognizing me as a user. The next message appears when I log in:
"Hi Jeni, You need a Sparkol PRO account to use Video Scribe. You can only take advantage of the trial once"
I don´t know what is wrong, Can someboby help me?
(Sorry if I can´t express properly, English is not my first language)
user at sparkol: email@example.com
I just checked my credit card and the expiration date is still valid. The last debt from Sparkol which was paid
last January 10. The credit card payment is made automatically in my bank accout.
I´m sendind you the copy of my credit card and you can see that the Sparkol debt was paid.
I just have one account (firstname.lastname@example.org), so there is no chance that I used another account.
I checked the summary of my account on http://my.sparkol.com/ and there are no details, it only says that mu Subscrption has expired,
It seems that I have been paying PayPal all these time but the payment register is not reaching the Administration of Sparkol.
Is there a way to contact the Sparkol Support? How can I get information from Sparkol team to check what happened to my account?
I have converted this topic to a support ticket. Please check your email for further instruction.