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Buen dia, revisando la factura de la tarjeta de crédito encontramos cobros adicionales, nos gustaría saber de que son esos cobros gracias. pd: se encuentran subrayados.
VideoScribe is offered as a recurring subscription meaning you are signing up to be billed on an ongoing basis until you cancel your subscription.
We do not offer a single month/year option for VideoScribe although you can cancel this subscription at any time. When you sign up via our website, you are advised that you are setting up a recurring subscription.
You signed up for a monthly subscription to on 19/03/2015 therefore those payments are the monthly subscription fee ($29USD) on your account converted to Colombian Peso.
If you wish to cancel your subscription please visit https://my.sparkol.com and click the link on that page to Subscriptions and Invoices
I'm a monthly pro subscriber already, but the system/video (I just completed) doesn't let me download or upload to youtube. It says I need a pro account, but I already am a pro member.
Is it possible that you have more than one account and are logging into VideoScribe with the wrong account details?