Dear Videoscribe team,
I've worked on a Scribe lately, produced it successfully and saved it.
I came back to the scribe in order to edit it, and though it seemed to load well - the timeline was completely blank (white). I cannot change the order of the items or edit the timeline at all, which practically doesn't let me edit my Scribe.
Is there any solution?
Thanks for answering.
I've tried that multiple times, but the problem remains,
I have tried saving it in other names, no help there. I also read that thread but nothing helped.
I'll open a ticket.
I can't seem to raise a ticket as I get the error: "Requester should be a valid email address". I see no requester field. Any idea what I should do?
The blank timeline issue usually happens after importing an image that is somehow corrupt or the software cannot read.
To solve this:
1. Select all the items on the canvas - CTRL+A
2. Copy all the items - CTRL+C
3. Close the scribe and open a new, blank scribe
4. Paste all the items into the new scribe - CTRL+V
All the items should appear along with all the items in the timeline. You may find that there is a particular image that appears blank in the timeline or is really small on the canvas. You should delete this item.
If you need to copy all these elements back into the original scribe, save the new scribe go in to the original, delete all the elements, save the scribe and copy them back in from the new scribe you created.
Thanks Matthew, it fixed it!