Are you using the software in a place of work or school? If so then you may need to present the following information to your IT team.
Some offices and schools have network, security and permission restrictions that will affect the installation and use of new software. Please speak to your network administrator about the restrictions.
VideoScribe information for network administrators
To use VideoScribe you will need to be able to connect to the following domains either directly or via a proxy:
Subdomains of sparkol.com (e.g. www.sparkol.com) on port 80. In future we will also use port 443.sparkol-share.s3.amazonaws.com (port 80/443)s3.amazonaws.com (port 80/443)File save location
Users will need to be able to save files in the local AppData folder in: C:\Users\(user name)\AppData\Roaming
You will need to ensure that the users profile is configured to point to this folder location.
If you are using a proxy, please check if there are any limits on size of uploads as this may affect saving files online
In Windows, VideoScribe should use the proxy server settings from Internet Explorer
If you are able to connect to the relevant domains with Internet Explorer without having to enter credentials, VideoScribe should work
You may need to add the VideoScribe application as an exception on any antivirus or firewall software
An administrator may need to install VideoScribe
Ensure you’re using service pack 3 at least, if running VideoScribe on Windows XP