I'm trying to get a free trial to decide if I want to use it for my business. I've made an account, but every time I try to log in it says "you are already logged into another machine" when I definitely am not. Can anyone help me with this?
On Sun, 23 Nov, 2014 at 3:56 PM
Hi, That error message usually occurs when videoscribe crashes or loses internet connection. (It used to occur , and maybe still does, when a laptop went into power saver mode and disabled the network card temporarily). Waiting for 5 minutes may allow you to log in again.
If you are still having this problem, you may want to provide more details about your computer or contact support directly: using the Ask A Question link: Ask A Question at the top of the page.