Trying to use the newest download. But when it launches it only shows a blank white screen after the "loading assets" animation. So far, I've redownloaded the software, contacted my company IS department to be sure all access channels are open, installed the latest Adobe Air version...
Hi Chosen, in most cases as mike has advised, you would need to create a Support ticket so we can investigate the issue.
there is also a couple of Instant Answers this May relate to.
If you have tried the advice and still have the issue.
Please create a support ticket with details on the operating system you're currently using and any steps you have tried already.
I have the same problem. Several of my existing scribes will only open to a blank screen. I have also tried to import from the sparkol,com website and it is not working.
Please help me recover these scribes!